Email and Port 25 Problems in Iraq

One of our users was deployed to Iraq in 2010, and started suffering from Port 25 blocks. He writes:

When I deployed to Iraq in June, 2010, my ISP in the States assured me that I’d be able to continue using my email with no problems as long as I could reach the Internet.  For five months, that was true, then overnight, between October 31st and November 1st, 2010, I suddenly had “email issues.”  I could no longer send email from my home ISP email account, and could not use a local email application to send email.  Using webmail was problematic because of the volatility of our Internet service, and when you’re away from family in a somewhat dangerous and potentially hostile environment, being unable to reply to your family’s email is definitely not a good thing.  Through the ISP’s website I sent notes and chatted with their technicians, and with the local Iraqi ISP – no one had an answer, and both claimed the issue “was definitely” with the other ISP.  Some of the technicians even attributed the problem to the Mac OS, Apple Mail and Thunderbird.  For 13 days I worked with the technicians on both sides of the Atlantic, and never did find a solution to the problem.  Finally, I stumbled on Loa Powertools.  What a great application!  Totally eliminated the problem I was having.  For the next year and a couple of months, I had no further issues and was able to send email using Apple Mail and originating from each of my email addresses.  Since I’ve returned to the States, I still do some traveling and always turn on Loa Powertools when I’m not connecting through my home network.

Thanks again for the simple yet effective solution to the emailing issue.

Like many of our users, he ended up feeling rather personally connected to us, so when it was time for him to return to the US and no longer needed his paid subscription, he sent me a note:

I just wanted to let you know that I just cancelled my subscription – I’m not “quitting” Loa PowerTools, but I’ll be leaving Iraq before the end of this current subscription and don’t believe that I’ll need the paid subscription once I return to the states.

I have to tell you that I could not have kept up with my email volume and differing accounts without Loa PowerTools.


So I asked his permission to write this little article, but he ended up doing most of the work for me.

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